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Refund Policy

Last updated: 4 November 2026 · SearchAPI by Decade Leap Limited

Merchant of Record. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries and handles returns.

30-day money-back guarantee

We want you to be satisfied with SearchAPI. If you are not happy with a qualifying purchase, you may request a full refund within thirty (30) days of the original purchase date (or renewal charge date for that billing period, where applicable).

This is not an “all sales final” policy. Eligible refund requests submitted within the window will be processed in line with this policy and Paddle’s processes.

How to request a refund

Prefer the Paddle buyer tools: open your Paddle receipt email or visit paddle.net / Paddle’s customer support links shown on your invoice, and request a refund or return for the SearchAPI order; or
Email support@searchapi.bid with:
- The email used at checkout;
- Order / transaction ID from your Paddle receipt;
- A short reason for the request.
We will coordinate with Paddle to process the refund where appropriate.

What is covered

New subscriptions and qualifying one-time purchases of SearchAPI plans sold via Paddle;
Requests made within 30 days of the relevant charge;
Refunds are typically returned to the original payment method by Paddle.

What may not be covered

Requests made after the 30-day window (we may still help at our discretion);
Abuse, fraud, chargeback misuse, or Terms of Service violations;
Third-party fees that your bank or card issuer may charge independently of us or Paddle.

Extreme usage far beyond a good-faith trial (for example, consuming a large share of a high-volume plan then immediately requesting a refund) may be reviewed case by case.

Subscriptions

Cancelling a subscription stops future renewals but does not automatically refund the current period unless you request a refund within the 30-day window for that charge. Manage or cancel via the links on your Paddle receipt, or contact us for help.

Timing

Once approved, refunds are issued by Paddle. Card and PayPal timelines vary (often several business days; sometimes longer depending on your provider).

Contact

Decade Leap Limited (Hong Kong), trading as SearchAPI
support@searchapi.bid
Purchases & returns: paddle.net (Paddle Merchant of Record)